Refund policy

Effective Date: September 3, 2026

At Blake's Odds and Ends, we want you to feel confident when shopping with us. If an item does not work out, this policy explains when a return may be accepted, how refunds are handled, and what to do if an order arrives damaged, defective, or different from what you ordered.

1. Return Period

Eligible items may be returned within 30 calendar days of the delivery date.

To qualify, the returned product should:

  • Be unused and in its original condition.

  • Be clean and free from damage caused after delivery.

  • Include its original packaging, tags, instructions, accessories, or other materials when reasonably available.

  • Be accompanied by the applicable order number or other valid proof of purchase.

We may be unable to accept a return when an item has been used, altered, damaged through customer handling, or returned without required components.

2. Items That May Not Be Eligible for Return

Certain products may not qualify for return because of their nature, condition, or applicable restrictions.

Examples may include:

  • Items that have been used, damaged, altered, or misused after delivery.

  • Products returned without important included components or accessories.

  • Items identified at the time of purchase as final sale or non-returnable.

  • Products that cannot reasonably be resold because of hygiene or safety considerations.

  • Items returned outside the applicable return period.

If an item has a specific return restriction, that information will be communicated on the relevant product page or at checkout when applicable.

Nothing in this policy is intended to limit any rights you may have under applicable U.S. law.

3. How to Start a Return

Please contact us before sending a product back. Do not ship a return to our business address unless our customer service team has provided return instructions.

When contacting us, please provide:

  • Your order number

  • Your name

  • The item you would like to return

  • The reason for the return

  • Photographs of the item if it is damaged, defective, or not the item you ordered

After reviewing your request, we will explain the next steps and, when applicable, provide the return instructions.

4. Return Review

Returned products are reviewed after they arrive.

We will determine whether the item meets the requirements of this policy. If the return is approved, we will proceed with the applicable refund or other agreed resolution.

A return authorization does not automatically guarantee a refund. The returned item must still meet the applicable eligibility requirements.

5. Refunds

Once an approved return has been received and reviewed, the refund will generally be issued to the original payment method used for the purchase.

Approved refunds are generally submitted within 3 business days after the return has been inspected and approved.

After we submit the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

The refund processing period and your financial institution's posting time are separate.

6. Return Shipping Costs

At Blake’s Odds and Ends, we aim to keep our return process clear and straightforward.

Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or incorrect, please contact us promptly. We will review the issue and provide appropriate return instructions. When the issue is due to our error or the item arrived damaged or defective, we will cover the applicable return shipping costs.

Customer Remorse (Change of Mind): If you wish to return an eligible item because of a change of mind, ordering the wrong item, or personal preference, you are responsible for arranging and paying the return shipping costs. Original shipping charges, if any, are generally non-refundable.

7. Restocking Fees

We want our return process to be simple and transparent.

Blake’s Odds and Ends does NOT charge a restocking fee for eligible returns.

Restocking Fee: $0

8. Damaged, Defective, or Incorrect Items

We want to know as soon as possible if something went wrong with your order.

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

For a faster review, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the shipping box and packaging when the package or item arrived damaged

Depending on the circumstances and available inventory, we may offer an appropriate resolution such as a replacement, refund, or return.

Please do not discard a damaged product or its packaging until you have contacted us, as the information may be needed to investigate the shipment.

9. Exchanges & Replacements

Exchanges or replacements may be available depending on the product, stock availability, and reason for the request.

If you would like a different item or replacement, contact us before returning the original product. Our team will explain what options are available for your order.

10. Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. However, a cancellation cannot be guaranteed once an order has already been processed or handed to the shipping carrier.

If the order can no longer be cancelled, you may need to follow the applicable return procedure after delivery.

11. Refunds That Have Not Appeared

If we have confirmed that your refund was issued but you do not yet see the funds in your account, first check with your bank, card issuer, or payment provider, as posting times vary.

If the refund still does not appear after allowing reasonable processing time, contact us and provide your order information so we can assist with checking the refund status.

12. Return Packages That Do Not Arrive

Customers are responsible for ensuring that an approved return is properly packaged and sent using the provided return instructions.

We recommend retaining the return shipment tracking information and proof of postage until the return has been received and processed.

A refund cannot be completed for a return that does not reach us unless the circumstances allow another resolution under applicable law.

13. Contact Us

For questions about returns, refunds, damaged products, defective items, or order issues, please contact:

Blake's Odds and Ends

Business Address:
383 Alden Loop #2A
Kalispell, MT 59901
United States

Phone: +1 406-260-0415
Email: support@blakesoddsandends.com

Customer Service Hours — Mountain Time

  • Monday: 11:00 AM – 6:00 PM

  • Tuesday: 11:00 AM – 6:00 PM

  • Wednesday: 11:00 AM – 4:00 PM

  • Thursday: 11:00 AM – 5:00 PM

  • Friday: 11:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 6:00 PM

  • Sunday: Closed 

We aim to handle every return and refund request fairly, consistently, and transparently, while providing clear communication throughout the process.